Due to changes in our economy, consumers are more cash-strapped; therefore there is a need for initiative and alternative ways of supplying what people need at better pricing and affordability.
At Phonatics, we believe in flexibility when it comes to the needs of our clients. We do not have fixed packages - we tailor our packages to the needs of each client needs. Products in general are only as good as the support and service of that brand or product. Our focus is to supply the client with the best possible solution at the best possible price, with quality to match.
Phonatics has its own well established technical workshop to repair and maintain the Freemate and Plantronics branded headsets. We offer the same 24 months warrantee to our clients on the brands we sell.
“The Freemate brand is solely imported by Phonatics for the South African market. We import the spare parts separately from the headsets and therefore we are just one of a few that can state that. This is definitely the best alternative headset brand in South Africa, if you compare pricing, warrantees and quality to other well known brands," says Pieter Snyman, MD.
Phonatics also provides the following solutions for our customers:
* Two-year unlimited guarantee far more than just a two-year warrantee
* Rental plans from 12-36 months
* SLA packages - tailored according to clients' needs
* Maintenance kits for Plantronics and Freemate headsets
The Freemate brand has grown dramatically over the past few years and we have more than 50 000 Freemate units in the call centre market. This shows that call centre and large corporate clients do believe in this brand and therefore are proud to say that the Freemate branded headsets are one of the biggest brands of headsets in South Africa today.
“I believe in this Freemate brand because it is reliable and we get such good support from our supplier in Korea that it is just a pleasure to sell this to customers, knowing they will have support on these products for a long time to come," says Snyman.
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