Due to changes in the economy of our country, consumers are more cash-strapped and there is a need for initiative and alternative ways of supplying what people need at a better price.
At Phonatics, we believe in flexibility when it comes to the needs of our clients. We do not have fixed packages - we tailor our packages to the needs of each client. Products in general are only as good as the support and service that is given. Our focus is to supply the client with the best possible solution at the best possible price, with quality to match.
At Phonatics, we have our own well established technical workshop that repairs and maintains Freemate and Plantronics branded headsets. When we purchase Freemate or Plantronics products, we receive a 12-month or 24-month warrantee (depending on the product). This same warrantee is carried over to our clients.
“The Freemate brand is solely imported by Phonatics for the South African market. Spare parts for the repair of the headsets are separately imported, and we do not take an existing headset and break it up for spare parts. If we compare the pricing, warrantees and quality of the Freemate brand to other well-known brands, Freemate is definitely the best alternative headset brand in South Africa," says Pieter Snyman, Managing Director of Phonatics.
Phonatics also provides the following solutions to customers:
* Two-year unlimited guarantee (this is by far much more than just a two-year warrantee)
* Rental plans from 12-36 months
* SLA packages - tailored according to the client's needs
* Maintenance kits for Plantronics and Freemate headsets
The Freemate brand has grown dramatically over the past few years and we have more than 50 000 Freemate units in the call centre market. This shows that call centres and large corporate clients do believe in this brand. We are proud to say that the Freemate branded headsets have become one of the biggest brands of headsets in South Africa today.
“I believe in the Freemate brand because it is reliable a product and we get good support from our manufacturer, knowing we can give the best support and service to our clients," says Pieter.
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