In a world where end-user downtime is the most expensive part of the average computer network, a new application released in SA this week promises to make the task of managing your network infrastructure easier than ever - particularly for the small and medium-sized (SMB) business market.
DiscoverNET is the first offering in the infrastructure management solutions family from business relationship software vendor FrontRange Solutions SA, but it`s a logical progression for a company which has been making a name for itself in the IT service management market.
DiscoverNET is a scalable, distributed network management solution that allows administrators to manage their networks more proactively and effectively through remote monitoring, analysis and management.
IT think-tank Gartner suggests that enterprises that systematically manage the lifecycle of their IT assets will reduce the cost per asset by as much as 30% during the first year and between 5%-10% annually during the next five years.
A strong selling point of DiscoverNET is its integration with FrontRange`s Service Management application HEAT. This means that data from discovered devices can launch real-time configuration changes and generate trouble tickets to help avoid interruption of normal operations.
Tracey Newman, MD of FrontRange SA, says DiscoverNET is the first of a suite of applications designed to address several high growth markets, with the legacy brands HEAT and GoldMine strengthening FrontRange`s comprehensive competitive position as a complete solutions provider.
According to Gartner research, significant growth is projected for the IT service desk (6.4%), IT asset management (10.7%) and configuration management (6.7%) sectors.
New capabilities on the way include modules for patch, inventory, software management, compliance enforcement, preventative maintenance, and lease and contract management.
"Effective infrastructure management enables IT organisations to implement strategies that increase productivity, reduce costs, improve security and proactively manage their business," said Newman. "Understanding inventory locations, costs, maintenance, software usage and lifecycles can result in substantial savings and operational efficiencies."
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FrontRange Solutions South Africa is a wholly-owned subsidiary of FrontRange Limited, a South African company that was listed on the JSE Securities Exchange South Africa in 1997.
FrontRange Solutions is the leading independent provider of service management and CRM applications designed specifically for the SME and distributed enterprise markets. These applications and solutions allow organisations to manage extraordinary business relationships and provide exceptional service. The company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, UK, France, Germany, Italy, SA, Australia and Singapore.
Our solutions include the industry-leading GoldMine software family for business relationship management, team-based contact management and sales force automation. The HEAT software line offers a service management tool that combines support centre, knowledge management, asset management and service level management capabilities to provide personalised customer support and optimise service delivery. FrontRange Solutions drives business decisions for profitability in market-leading companies such as Absa, Barloworld, British American Tobacco (SA), City Power, Coris Capital, Daimler-Chrysler, Datacentrix, De Beers, Financial Services Board, Johannesburg Water, Landbank, Standard Bank, Sudan Telecom and Volkswagen SA.
Industry awards for FrontRange include Software Magazine`s "Hot 500", Call Centre Magazine Product of the Year, Entrepreneur Magazines Best Software, ISM Top 30 CRM solutions Award and Users Choice Awards, "Best CRM Solution" in the 2004 ContactCenterWorld.com Members` Choice Awards, ISM Top 15 Software Honours and received PinkVerifyT Certification.
For more information, please visit our Web site at www.frontrange.co.za or contact us on 0800 009 111.
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