FrontRange GoldMine Corporate Edition has been recognised as a "Strong Performer" in the first quarter edition of The Forrester Wave: Midmarket CRM Suites report.
In her accompanying commentary, Forrester Senior Analyst Liz Herbert noted the "quick deployment and low total cost of ownership" of GoldMine and called the software a "strong pre-packaged" solution.
"The GoldMine product line is moving beyond its contact manager roots with GoldMine Corporate Edition, and it plans to move up another rung with the upcoming release of GoldMine Enterprise Edition... making the vendor a strong player in the customer relationship management (CRM) market for smaller businesses," wrote Herbert.
To prepare for the report, Forrester conducted a survey in July, August and September 2006 of 15 CRM vendor products. Forrester analysts also spoke with 28 vendor-supplied references. Forrester analysed vendor financial performance and defined the size and growth trajectory of the worldwide CRM applications market.
In early February, FrontRange announced the general availability of FrontRange GoldMine Enterprise Edition. The latest version of the award-winning software features rapid configuration of the solution to deliver faster time to benefit, higher ease of use and a lower total cost of ownership than other existing CRM applications.
"The days of the complex and business-unfriendly CRM system that took months to install and even longer to really work have passed," says Kevin J Smith, Vice-President of Products for FrontRange Solutions. "Customers want lots of powerful and flexible features, but in a product that is quick to implement and easy to live with every day."
Share
FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small to medium enterprise (SME) and distributed enterprise organisations.
Solution families are defined by three customer-centric market areas: customer relationship management including GoldMine; IT service management including the HEAT, ITSM and Infrastructure Management product lines; and communication interaction management, including IP Office, GoldMine IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivalled in the market today.
Customers representing 44% of the Fortune 100 and 76% of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776 7889 or visit www.frontrange.com.
GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
Editorial contacts