FrontRange Solutions has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC's) Customer Inter@ction Solutions magazine (www.cismag.com) for GoldMine IP voice Suite.
Customer Inter@ction Solutions has been the leading publication covering CRM, call centres and teleservices in the USA from 1982.
GoldMine IP Voice Suite delivers an enterprise-class VOIP telephony application that includes full integration to GoldMine Corporate Edition CRM to help companies elevate the quality of interactions with their customers, which in turn boosts sales, increases customer loyalty and raises the productivity of service teams.
The product includes an advanced, software-based IP telephony system (FrontRange IP Office) with Unified Messaging, Auto Attendant, inbound and outbound productivity applications, as well as easy to use management tools.
"Customer Inter@ction Solutions is proud to bestow FrontRange with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognises companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
"FrontRange has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honour their hard work and accomplishments and look forward to more innovative solutions from them in the future."
The Product of the Year Award is the third such honour for GoldMine IP Voice Suite from TMC. In September 2006, the product was awarded the 2006 TMC Labs Innovation Award, as well as the 2006 IP Contact Centre Technology Pioneer Award also presented by Customer Inter@ction Solutions.
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FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.3 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. Headquartered in Pleasanton, California, global offices include United Kingdom, Germany, South Africa, Australia, Poland, Russia, China, Australia and Singapore. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small to medium enterprise (SME) and distributed enterprise organisations.
Solution families are defined by three customer centric market areas: customer relationship management (CRM) including GoldMine; IT service management including the HEAT, ITSM and Infrastructure Management product lines; and communication interaction management including IP Office, GoldMine IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, designed to be unrivalled in the market today.
Customers representing 44% of the Fortune 100 and 76% of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. South African customers include De Beers, Standard Bank, Volkswagen SA, UCS Solutions, Bytes Technology, Dawn Wing Couriers, Life Healthcare and ArabellaSheraton. For more information, contact (011) 325 5600 or visit www.frontrange.co.za.
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