FrontRange Solutions announced today that its GoldMine IP Voice Suite solution is a recipient of the 2006 IP Contact Centre Technology Pioneer Award presented by the Customer Inter@ction Solutions magazine in the US.
Customer Inter@ction Solutions, owned by the Technology Marketing Corporation, has been the leading publication in CRM, call centres and teleservices since 1982.
Says Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions: "We recognised the extraordinary potential of Internet protocol to revolutionise the contact centre when the technology was in its infancy. To help readers understand the power of IP contact centre solutions, the editors of Customer Inter@ction Solutions launched the IP Contact Centre Technology Pioneer Awards to honour the most innovative and user-friendly solutions available in the market.
"These solutions are excellent tools to help call centres reap the array of benefits of IP-enabled products and services for improving efficiency, performance and the quality of customer care," says Tehrani.
GoldMine IP Voice Suite delivers an enterprise-class VOIP telephony application that includes full integration to GoldMine Corporate Edition CRM to help companies elevate the quality of interactions with their customers, which in turn boosts sales, increases customer loyalty and raises the productivity of service teams.
Says Kevin Smith, FrontRange vice-president of products: "By bringing together the two most powerful business tools for customer contact into one solution, we are enabling companies to boost revenue by increasing their close ratio on sales."
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FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small to medium enterprise (SME) and distributed enterprise organisations.
Solution families are defined by three customer-centric market areas: customer relationship management (CRM) including GoldMine; IT service management including the HEAT, ITSM and Infrastructure Management product lines; and communication interaction management, including IP Office, GoldMine IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivalled in the market today.
Customers representing 44% of the Fortune 100 and 76% of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776 7889 or visit www.frontrange.com.
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