FrontRange Solutions` IP Contact Center application has been named by Technology Marketing Corporation`s TMC Labs division as a 2005 Innovation Award winner from Internet Telephony magazine.
FrontRange IP Contact Center is one of several major new applications launched by the company since 2004. IP Contact Center 5.0 last month became the latest addition to FrontRange`s family of communication management solutions.
Says Rich Tehrani Group Publisher and Editor-in-Chief of Internet Telephony: "FrontRange Solutions has clearly demonstrated to the staff of TMC Labs that its IP Contact Center product is truly innovative in the burgeoning VOIP/IP telephony industry."
"The TMC Labs Innovation Awards are based solely upon the uniqueness of the company`s offering or how pioneering the particular product or service is. It is not based on company revenue or number of products sold. It is based on the concept that FrontRange IPCC is innovative," says to Tom Keating, chief technical officer and TMC Labs Editorial Director.
Says Kevin J Smith, FrontRange`s vice-president of products: "FrontRange IPCC is a major advance in supporting the convergence of voice and service applications and enabling businesses of all sizes to easily and quickly gain the benefits of an integrated contact centre solution. Our rapid deployment and reduced implementation costs are key benefits. Customers want a solution that is easy to use without sacrificing power and flexibility."
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