FrontRange Solutions, a leading developer of IT service management and infrastructure management software for mid-sized and distributed enterprises, announced today that it has updated its global Partner Programme by simplifying engagement and introducing deal registration.
Nick Perkins, sales director at FrontRange solutions, comments on the simplicity of the programme, noting that by enabling its partners with a transparent process in regard to deal identification and management, the company can focus as a company on ensuring the optimum solution is being provided to the customer.
"The main objective is to have a mutually beneficial programme that gives our partners the sales support, technical support, tools, skills and products required to get out there, represent our respective companies and solutions and make money,” adds Perkins.
The programme has two partner levels, based on revenue contribution, skills development and marketing engagement.
The entry level is 'Authorised' and the advanced level is 'Platinum'. The revised programme includes annual partner fees and provides sales and technical training with a strong focus on collaborative marketing, joint initiatives and joint case studies. The programme also features a Web-based, secure Lead Registration Programme, providing the opportunity to maximise margin levels and a more consistent, streamlined forecasting tool.
Perkins says the programme is being rolled out with new contracts and agreements that have a consistent margin structure across all products (previously there were different margin levels for each product), depending on the level of the partner.
For alliances and companies that do not wish to be a fully certified partner, a referral model is offered where a partner can refer opportunities to FrontRange. FrontRange will work jointly with the partner to secure and finalise the opportunity. On finalisation, the partner will receive a referral fee, which varies depending on the deal.
Existing partners within the programme can also refer opportunities in solution sets they are not accredited for and receive a referral fee when the opportunity is closed in conjunction with the FrontRange sales team.
The programme does not change for partners representing the GoldMine CRM product line, also developed by FrontRange Solutions. There is a referral programme for non-certified partners in any given solution set.
We believe the programme will provide partners with greater competitive advantage with access to a much broader product portfolio, including IT service management, help desk, client life cycle management, customer relationship management and FrontRange Voice, concludes Perkins.
If you would like to become a FrontRange partner or for more information on the FrontRange Partner Programme, go to www.frontrange.com/partners or contact us on 011 325 5600.
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FrontRange Solutions
FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC life cycle management. More than 150 000 customers use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889 or visit www.frontrange.com.
GoldMine, HEAT, Enteo, Centennial Discovery, DeviceWall and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
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