FrontRange Solutions, specialising in CRM and voice applications, has finalised its acquisition of enteo Software.
"The enteo acquisition brings together best of breed service management and client life cycle management capabilities, and offers customers an integrated solution for improved IT performance," said Michael McCloskey, CEO of FrontRange Solutions.
"With more than 9 000 combined customers, this acquisition is consistent with our stated strategy and commitment to the IT software market."
Together, FrontRange and enteo offer a full range of service management, patch, software and operating system deployment and remediation capabilities that provide customers with an integrated service and asset management solution.
McCloskey continued: "FrontRange's strategy is to deliver fully integrated service management and client life cycle management in a single unified solution. Bringing these critical applications together facilitates the unification of infrastructure management and service management teams to provide broader and more proactive services to the organisation. The benefits to customers will be an increase in first-contact resolution rates, improved infrastructure availability, and improved service levels."
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FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for mid market, small to medium enterprise (SME) and distributed enterprise organisations.
Solution families are defined by three customer-centric market areas: customer relationship management (CRM) including GoldMine; IT service management including the Heat, ITSM and Infrastructure Management product lines; and communication interaction management, including IP Office, GoldMine IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivalled in the market today.
Customers representing 44% of the Fortune 100 and 76% of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776 7889 or visit www.frontrange.com.
enteo Software
enteo (www.enteo.com) offers one of the most extensive product portfolios in this market segment and specialises in software assignment and installation, hardware and software inventory, and remote control of PCs. The entire IT life cycle is covered.
enteo Software solutions make it possible to manage desktops, laptops and servers. enteo is the only manufacturer of software and configuration management solutions to support both Windows fat clients and Citrix Presentation Servers.
enteo Software is an international company, headquartered in Germany with offices in Europe and the US. It maintains a global service and sales network of qualified partner companies.
enteo Software solutions are proven to reduce operating costs and deliver a quick return on investment.