FrontRange Solutions has announced the availability of GoldMine Premium Edition (PE).
The new edition provides a common platform for sales force automation, direct marketing, customer service and CRM, which offers small and mid-size businesses with a cohesive approach to the full customer life cycle.
GoldMine PE is well suited for existing and new customers who want to add customer service and new workflow, user interface and service and support modules as well as a comprehensive solution for sales automation.
"FrontRange is building on the tremendous success of the GoldMine product line, with two brand new editions: GoldMine Premium and GoldMine Enterprise," says Paul Bornhutter, product manager at FrontRange Solutions. "Premium Edition satisfies those who want a fast implementation and the newest capabilities in CRM, including sales force automation and customer service and support."
The new user interface is more efficient and includes links for recently viewed items, improved search capabilities, fields that auto-complete to reduce typing, and tabs and workflow that can be personalised.
In addition, GoldMine PE features dynamic sorting and filtering, which allows users to add attributes and criteria to a search by clicking within results, as well as sort by different criteria on-the-fly, without re-running a query.
Dynamic sorting and filtering is more robust than the flat-list searches common in many CRM solutions, and saves users time and delivers information in an easy-to-use format.
"Premium Edition gives businesses more capability for maximising customer relationships and gleaning business intelligence to better understand customer segments, product success, lifetime value of customers and more," continues Bornhutter.
"Additionally, Premium Edition gives other knowledge workers in the company an easy interface to gain insight on how customers are reacting to and using the products and services offered."
The release of Premium Edition follows GoldMine Enterprise Edition (EE). GoldMine EE is tested and compatible with Microsoft Windows Vista, and is a featured product in the Windows Vista launch. Like GoldMine Enterprise Edition, Premium Edition is also compatible with Windows Vista.
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FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.2 million users worldwide, to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organisations include: GoldMine for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT and ITIL standards-based modules for complete service management; Communication Management including IP Contact Centre for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimise the full life cycle of a company's assets. Customers represent 44% of the Fortune 100 and 76% of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800 776 7889 or visit www.frontrange.com.
GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are the property of FrontRange Solutions USA and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
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