FrontRange Solutions announced that its GoldMine Enterprise Edition has won ISM Inc's Top 15 CRM Small & Medium Business Software Award for 2008. This is the eighth time that ISM has selected FrontRange for its Top 15 Award list.
"We appreciate this industry recognition by ISM, which validates our company strategy of delivering products and services that meet and exceed the needs of both our customers and the marketplace," said Paul Bornhutter, Africa Product Manager at FrontRange Solutions.
"GoldMine Enterprise Edition gives our customers ease-of-use, flexibility, and full integration with CRM applications and VOIP."
GoldMine Enterprise Edition was chosen after intensive testing by ISM Software Lab at its Bethesda, Maryland-based headquarters. Each software package was rated according to 217 selection criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, nine real-time criteria and 17 user-support features.
"FrontRange is to be praised for obtaining the Top 15 honour, as ISM's software selection process is strenuous and comprehensive," said Barton Goldenberg, president, ISM. "FrontRange is a leader in the CRM industry."
As a winner of the prestigious Top 15 CRM Award, Goldmine Enterprise Edition will be featured in ISM's 16th edition of "The Guide to CRM Automation", available on ISM's Web site (www.ismguide.com), and also in a "Top 15" CD.
Share
Founded in 1985, ISM Inc offers strategic advisor services to organisations planning and implementing customer relationship management (CRM), contact centre initiatives and digital cinitiatives. ISM annually publishes The Guide to CRM Automation and Top 15 CRM and Real Time CRM software reviews. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time (published by Information Today) and CRM Automation (published by Prentice Hall) and is a columnist for a number of publications including CRM Magazine. ISM private sector clients include AAA, Amtrak, Delta Faucet, ExxonMobil, IBM, Lucent Technologies, McGraw-Hill, Nike, NYSE, PepsiCo, Roche, T. Rowe Price, United Way and Xerox; ISM's government clients include the Department of Defense and the US Postal Service.
FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.3 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. Headquartered in Pleasanton, California, global offices include United Kingdom, Germany, South Africa, Australia, Poland, Russia, China, Australia and Singapore. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small to medium enterprise (SME) and distributed enterprise organisations.
Solution families are defined by three customer-centric market areas: customer relationship management (CRM) including GoldMine; IT service management including the HEAT, ITSM and Infrastructure Management product lines; and communication interaction management including IP Office, GoldMine IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, designed to be unrivalled in the market today.
Customers representing 44% of the Fortune 100 and 76 % of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. South African customers include De Beers, Standard Bank, Volkswagen SA, UCS Solutions, Bytes Technology, Dawn Wing Couriers, Life Healthcare and ArabellaSheraton. For more information, contact +27 11 325 5600 or visit www.frontrange.co.za.
Editorial contacts