FrontRange Solutions has announced that the Technology Marketing Corporation (TMC)'s Customer Interaction Solutions Magazine (www.cismag.com) has named GoldMine Premium Edition and FrontRange Voice as recipients of its CRM Excellence Award.
Customer Interaction Solutions has been the premier publication in the CRM, call centre and tele-services industries since 1982.
"We are honoured to be recognised by Customer Interaction Solutions for this award," said Paul Bornhutter, product manager for Africa at FrontRange Solutions. "The award demonstrates the power of extending CRM with communications solutions to the market. Together, our GoldMine Premium Edition and Voice solutions help users achieve better business results."
The ninth-annual CRM Excellence Awards winners were chosen on the basis of the product or service's ability to help extend and expand the customer relationship to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Awards are based on solid performance metrics: facts and numbers demonstrating the improvements that the winner's product has made in a client's business.
"FrontRange Solutions has demonstrated to the editors of Customer Interaction Solutions that its products and services have substantially improved the processes of its clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers," said Nadji Tehrani, founder and chairman of TMC.
Together with GoldMine Premium Edition, FrontRange Voice is the foundation for a cost-effective, customer-pleasing communications strategy. FrontRange Voice is integrated with the award-winning GoldMine Premium and Enterprise Edition applications to provide seamless access to information from either application, as well as to streamline workflow, increase customer satisfaction and lower costs.
"As South Africans, we are especially proud of this award as FrontRange Solutions was 'born' in South Africa and has grown into an internationally recognised company," concludes Bornhutter.
The CRM Excellence Awards winners for 2008 can be found in the May and June issues of Customer Interaction Solutions magazine.
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FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC lifecycle management. More than 150 000 of the world's best-known brands use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889 or visit www.frontrange.com.
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