FrontRange Solutions has been named a market leader in two categories of CRM Magazine`s 2005 CRM Leader Awards.
CRM Magazine is the pre-eminent business publication covering the field of customer relationship management.
The CRM Market Leader awards recognise vendors who have excelled in eight industry categories. Recognition is based on weighted criteria that include revenue, growth, market share, reputation for customer satisfaction, depth of functionality, and company direction. Added this year, the "Small Business Suite CRM" category distinguishes those solutions successfully meeting the unique and growing CRM needs of small businesses.
FrontRange GoldMine software is honoured in the "Small Business Suite CRM" category for its broad range of CRM functions and immense customer following. Editors also recognised GoldMine in the "Sales Force Automation" category, highlighting its ability to integrate with other business systems. FrontRange HEAT software is also acknowledged for its value in service and support operations.
Says Editor-in-Chief David Myron: "CRM magazine is proud to present the 2005 CRM Leader Awards to companies and individuals who are driving innovation and positive ROI in their customer relationship management strategies. Their hard work this past year has helped organisations streamline many of their business processes and significantly improve their customer relationship efforts."
FrontRange Solutions Inc chief executive Michael McCloskey says the company is honoured to receive recognition from CRM industry experts at such an exciting time in its history. "The success of FrontRange has truly been a team effort. We will continue to strive for excellence in innovation and leadership to meet the needs of our customers, partners and the industry as a whole."
More information on the FrontRange Market Leader awards, as well as the list of other honourees appears in the October 2005 issue of CRM Magazine and online at www.destinationcrm.com.
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FrontRange Solutions is the leading independent provider of service management and CRM applications designed specifically for the SME and distributed enterprise markets. Our applications and solutions allow organisations to manage extraordinary customer relationships and provide exceptional service. The company is headquartered in Pleasanton, California in the US, with offices in Colorado, United Kingdom, Germany, Italy, South Africa, Australia, China and Singapore.
FrontRange product families include GoldMine, for customer relationship management, team-based contact management and sales forces automation solutions; and HEAT, for complete service management including help-desk, knowledge management, asset management and service level management.
FrontRange Solutions drives business decisions for market-leading companies such as Affinity Logic, Barloworld, British American Tobacco (SA), Nissan, Coris Capital, Daimler-Chrysler, Datacentrix, De Beers, Financial Services Board, Johannesburg Water, Standard Bank and Volkswagen SA.
FrontRange has earned more than 60 major industry awards, including: Software Magazine "Hot 500," Windows Magazine "Win 100," Call Centre CRM Solutions Magazine Editor`s Choice, RealWare Award for CRM, WinMag.com WinList Award, Entrepreneur Magazine Best Software, Call Centre Solutions Product of the Year, and InformationWeek Top 50 Application Service Providers.
For more information, please visit our Web site at www.frontrange.co.za or contact us on +27 11 325 5600.
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