FrontRange Solutions announced its HEAT and GoldMine solutions were selected by ISM Inc, a customer relationship management (CRM) and real-time enterprise strategic advisor, as a Top 15 CRM Small & Medium Business Software Award for 2007 in the United States.
This is the fifth consecutive time that ISM has named GoldMine to its awards list and the fourth consecutive time for HEAT to be named a winner.
"The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990 - when ISM began the awards - to be the industry benchmark," said Barton Goldenberg, founder and president of ISM. "The Top 15 winners represent the best and most comprehensive CRM software serving internal and external customers with features ranging from predictive modelling to Web 2.0 to access to handheld/wireless devices."
HEAT and GoldMine were chosen after intensive testing by the ISM Software Lab at its Bethesda, Maryland-based headquarters. Each package was rated according to 217 selection criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, nine real-time criteria and 17 user-support features.
"FrontRange is to be praised for obtaining the Top 15 honour as ISM's software selection process is strenuous and comprehensive," said Goldenberg. "FrontRange is among the leaders of the CRM industry."
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FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.3 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. Headquartered in Pleasanton, California, global offices include United Kingdom, Germany, South Africa, Australia, Poland, Russia, China, Australia and Singapore. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small to medium enterprise (SME) and distributed enterprise organisations.
Solution families are defined by three customer-centric market areas: customer relationship management (CRM) including GoldMine; IT service management including the HEAT, ITSM and Infrastructure Management product lines; and communication interaction management including IP Office, GoldMine IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, designed to be unrivalled in the market today.
Customers representing 44% of the Fortune 100 and 76% of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. South African customers include De Beers, Standard Bank, Volkswagen SA, UCS Solutions, Bytes Technology, Dawn Wing Couriers, Life Healthcare and ArabellaSheraton. For more information, contact (011) 325 5600 or visit www.frontrange.co.za.
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