Datacentrix, a provider of high performing and secure ICT solutions, has received the Frost & Sullivan 2015 Southern African IT Systems Integration Competitive Strategy Innovation and Leadership Award. Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute an aggressive strategy that results in stronger market share, positioning and customer satisfaction.
Frost & Sullivan's Best Practices Awards recognise companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research.
"Receiving the Frost & Sullivan award is evidence of Datacentrix's commitment to providing competitive and innovative ICT solutions to our customers," says Ahmed Mahomed, CEO of Datacentrix. "Our superior rating is a testament to our commitment to consistent service delivery, underpinned by the quality and depth of our skills in our product and service teams."
Datacentrix is a complete ICT systems integrator, providing solutions and services across the full information value chain. The company's value-driven strategy and proven execution capability ensures an excellent total customer experience. As a trusted business partner, Datacentrix offers customers a solid value proposition, including some of the best skills in the industry, sophisticated technology backed by top partner certifications and consistently high-quality service delivery. With its insight into the complexities of business and technology, Datacentrix's customers realise the inherent benefits and business value that intelligent, well-managed technology systems deliver.
According to Frost & Sullivan analysts, Datacentrix has overcome key industry challenges and demonstrates:
* Strategy execution excellence: An in-depth understanding of the internal business capabilities and the external operating environment is required for execution excellence. Datacentrix's senior management has demonstrated a strong comprehension of these factors and maintains a close watch on external trends, technology changes, business model evolutions and customer preferences.
* Competitive differentiation: The strategic decision to evolve the company from selling commodities to providing integrated services and solutions via a multi-vendor approach organically separated Datacentrix from the majority of its competitors. This organic growth allowed Datacentrix to consolidate the business and build it on a solid foundation, having retained the quality staff in the company as well as attracting scarce skills in the market. Its multi-vendor approach also allowed Datacentrix to begin supplying best-of-breed solutions through its three-pronged cloud offering that covers software as a service (SaaS), infrastructure as a service (IaaS) as well as platform as a service (PaaS).
* Customer purchase experience: Frost & Sullivan research revealed that the bulk of Datacentrix's services and solutions are developed through consultative planning, designing and building of applications - meaning the solutions are underpinned by an in-depth understanding of the strategic business objectives of customers.
* Customer service experience: Systems integration involves a significant amount of diagnostics and troubleshooting.
Frost & Sullivan research services found best-in-class companies are able to pre-empt potential systems problems and solve them without affecting production. By detecting potential systems failures early, Datacentrix epitomises managed services, and thereby limits the amount of issues reported by customers to its service desk. Fewer customer queries not only mean customer service becomes fast and stress-free, but also ensures it is of the highest quality as the service desk only has a few issues to deal with at a time.
"The specialised expertise and experience of our teams and mature solutions portfolio means that Datacentrix has the capacity to deliver flexible, customer-specific solutions that enhance customer responsiveness by increasing the visibility and utilisation of information. Our business focuses on supporting customer strategies and driving business value through technology that responds directly to customer needs," concludes Mahomed.
For more information and the full report, please visit: http://www.datacentrix.co.za/cmsfiles/downloads/file-53.pdfAbout.
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