Fujitsu has extended its investment in South Africa by appointing a new head of Core Services (see details below). Stephen Floyd joins the South African operation to lead the roll-out of the Fujitsu Core Services Model throughout the region.
Floyd brings with him a wealth of knowledge and experience, having been an integral part of the Fujitsu UK management team for nearly six years.
As head of consumer call centres for the UK, he was instrumental in the growth of Fujitsu`s outsourced consumer call centre capability, turning it into a multimillion-pound business unit over a three-year period, increasing turnover sixteen-fold.
"I am excited about taking up this role and will work closely with Elvin de Kock, SA managing director, to ensure we further grow throughout the region and continue to actively develop and support our rapidly expanding customer base," he said.
De Kock said: "Following our recent successful rebranding activities, the implementation of 7799, EMEA`s internal help-desk call centre into SA and the investment in Fujitsu by BEE investment company Yard Capital, the appointment of Floyd is another leap forward in building capability around the Fujitsu Core Model.
"He will be responsible for assisting the team in rolling out this model and will also be instrumental in supporting an already growing pipeline of business opportunities we are currently pursuing in both the government and commercial sectors."
Mike Stares, Fujitsu SA chairman, said: "In Stephen`s role he is accountable for the strategy, operational delivery, quality and cost management of Core Services in South Africa and also for establishing closer relationships between the country and capability units. He is working as part of the country team to help grow our business in South Africa by developing offerings, engaging with customers and ensuring the core delivery capabilities are developed to support growth."
Core Services
Core Services is responsible for the delivery, productivity, resource management and offering development for Fujitsu Services. Our aim is to make Fujitsu Services competitive and responsive to enable the business units to deliver growth, profit and great customer satisfaction.
Core Services enables the business units responsible for the P&L and which contain sales, account and service management functions to focus on our customers and fully understand their changing business needs. Core Services engages with the business units in scoping and defining customer requirements; tailoring solutions and delivering impeccable services which add value to a customer`s business.
Cores Services is responsible for delivering services to customers via its Capability Units which form the structure of Core Services and the Fujitsu Services business model. The full range of `capabilities` within Core Services include:
* Architectural design group
* Application services
* Infrastructure services
* Customer services
* Supply chain
* Business consultancy
* Business solutions
* Programmes and project management
* Impeccable service
* Technology office
Core Services can be seen as the `engine room` of Fujitsu Services and is responsible for delivering continuous improvement, innovative solutions and impeccable service.
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Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of lb1.99 billion (EUR2.86 billion), employs 15 200 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from infrastructure consulting through integration and deployment.
Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$44.5 billion (EUR34 billion) leader in the provision of IT systems and services for the global marketplace.
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