Using data stored in operative business systems, QPR ProcessAnalyzer recreates your processes exactly as they unfold in reality.
Unlike complex academic process mining software, QPR ProcessAnalyzer is uniquely focused on the business user. With a few clicks, you see the 'as-is' business process models, view resource usage over time, discover paths leading to important activities, and benchmark performance. Being cloud-based means QPR ProcessAnalyzer is easy to use and lightning-fast in data processing and analysis.
In addition to ad-hoc or project-based analysis, it is easy to connect QPR ProcessAnalyzer to virtually any cloud-based or on-premise system for continuous monitoring or automatic reporting.
With QPR ProcessAnalyzer you can:
* Discover your factual 'as-is' processes
* Find improvement opportunities
* Identify process deviations
* Audit internal processes for risk, quality and compliance purposes
* Document system use cases
* Collaborate online and share findings
"QPR ProcessAnalyzer visualises the quality of our customer service and pinpoints targets for improvement," said Jukka Haukka, Controller, Samlink.
Automated business process discovery with QPR ProcessAnalyzer
Automated business process discovery provides your organisation with insight into its business processes. Until now, process discovery has required time-consuming interviews that are subject to personal opinions. QPR ProcessAnalyzer provides a fact-based result quicker and more accurately. Complete with process flowcharts, path views, as well as variation and duration analysis, it is the best way to improve the operations of your organisation. The analysis can take one or several viewpoints, including processes, workflows, and system use.
QPR ProcessAnalyzer utilises data from practically any business system, database or log file. Typical systems include ERP, CRM, SCM, customer support and case management systems, as well as configuration management databases. Data is easily imported manually or automatically using QPR ProcessAnalyzer's application programming interface (API). This also allows for connecting the software to any cloud-based or on-premise business system for continuous monitoring and automatic reporting.
Thanks to collaborative features, you can share analyses and findings online within your organisation.
Turn information into understanding
QPR ProcessAnalyzer turns complex and hard-to-grasp data sets into a visual and comprehensible format. The analysis tools allow for taking several viewpoints into the analysis, as well as drilling down into, isolating, and including activities. Flowchart View offers an overview of all executed process instances in flowchart format. Valuable insight is given by visualized flow volumes. It comes enriched with activity durations, case numbers and transition times.
Variation Analysis View offers a comprehensive overview of all process variations. Users obtain an understanding of the degree of variation and opportunities for improvement. Timeline Analysis View offers the user an effective tool for analysing the effects of peak times on available resources by depicting process duration and load. Process Path View provides insight into the chain of activities that lead to an event as well as the activities that succeeded it.
Collaborate, share findings online
Powerful collaboration features allow for sharing models within the organisation. As all data is hosted in the cloud, users have access to the latest models and analysis views directly in QPR ProcessAnalyzer, without having to pass around large data sets on hard drives or DVDs. Depending on the role, users can view models created by others, or even take the shared analysis further. Findings can easily be transformed into, eg, Microsoft PowerPoint or Excel format for presentation purposes.
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T: +27 11 545 7660
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info@ebs-solutions.co.za
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