Galdon Data takes support for CallXpress to a new level in SA

Galdon Data, a local solutions provider of AVST`s CallXpress, has confirmed its support for the product in South Africa. With more than 100 sites countrywide, Galdon Data is an AmVia services partner in South Africa that has the certification and expertise to install and support CallXpress.

CallXpress, a unified communications solution from a non-PABX supplier, is the de-facto standard as a non-PABX specific voice message platform and is used by a majority of blue chip companies. CallXpress has more than 35 000 systems installed worldwide.

Galdon Data managing director Garry Ackerman says the company has been providing support across the country for nearly five years. "Sales for CallXpress solutions are through its business partners with Galdon Data providing the expertise to implement and support. Our business model of being a service partner and not competing with our business partners makes customers comfortable that they are getting the focused services and experience in the country."

"Galdon Data`s success as a service partner ensures CallXpress maintains its position as the market leader in voice mail and unified communication in SA, as CallXpress is able to integrate into virtually any PABX," said AmVia`s managing director, Kevin Hurwitz.

Galdon Data`s Microsoft Certification for applications like SQL Server, SharePoint Portal, Visual Basic and C#, makes for successful deployment and integration of CallXpress applications.

CallXpress makes it easier to manage messages for professionals on the road and in the office. The solution provides flexible management on the road, allowing users to manage voice, fax and e-mail messages from any location at any time, whether via desktop, laptop, PDA, wired telephone or cellphone. When LAN or Web access is not available, all messages may be managed in one phone call.

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"CallXpress gives you the power to give your workforce the freedom to be highly mobile, yet still receive and send messages of all types, from anywhere. It allows you to work without interruption from phone calls, yet still be notified of the most important phone calls and messages. Furthermore, it provides 24-hour information for customers or employees through on-demand data distribution," he explains.

From a desktop computer, CallXpress users have access to voice, fax and e-mail messages in a single e-mail inbox. CallXpress desktop client is configured to support most e-mail systems on the market today, such as Microsoft Exchange, IBM Lotus Notes, GroupWise, and more. That means customer information `pops up` at the employee workstation automatically. With all the information they need on-screen, employees can route calls and address customers needs more efficiently.

"CallXpress also offers sophisticated interactive voice response (IVR) technologies to help you take customer service to new levels, by enabling your database to read or fax information on demand. Customers can dial in and get the information they need, when they need it, without waiting or holding, allowing employees to focus on more productive tasks," he adds.

CallXpress can help organisations improve customer satisfaction and increase efficiency. With all message types presented in a single inbox, CallXpress cuts message management time by 50% to 70%.

"Our unique skill of understanding telephony, PBX integration and IVR technologies enables us to bridge the gap between telecommunications (PBX), IT infrastructure and messaging. Finally, we offer service level agreements to match the customers business requirement include standby voice cards for emergencies," he concludes.