Gauteng department of education: opening of contact centre

Issued by Bytes Connect
Johannesburg, 05 May 2002

The CEO of Gauteng Department of Education, Mr. MaLlele Petje and the Managing Director of Alcatel Business Systems, Martin Baak, will open the new Contact Centre in 111 Commissioner Street Johannesburg on 2 May 2002. This Contact Centre is sponsored mainly by Alcatel Business Systems and will have 14 agents.

The Contact Centre will use the newly released OmniPCX Office Platform, which will incorporate PABX, Data and Internet. According to the MEC for Education, Mr Ignatius Jacobs, The Guateng Department of Education has "levereage ICT as the main conduit through which its mission of ""smart public education service delivery"" should be attained. With the help of the Gautengonline.com project and Alcatel Business Systems involvement in the Contact Centre at 111 Commissioner Street, our education system has now more than ever been placed at the cutting edge of curriculum deliver."

The `Gauteng-on-Line` Project

- The Gauteng Department of Education`s vision is to have computers at all schools in its region to be able to provide Internet facilities to the students, as well as to the local community after school activities. This entire network will be linked back to the Education`s head-office via the Alcatel OmniPCX Office. Alcatel Business Systems will fund this Pilot Project.

Alcatel Business Systems (ABS)

In 1994, Fintech Limited, a major South African owned company cemented a long-term technology partnership with the world`s leading telecommunications solution provider, Alcatel France, and established Alcatel Business Systems (Pty) Ltd`s partnership in South Africa. In March 2001, Alcatel Business Systems was incorporated into the Bytes Technology Group, the IT group of Altron and in January 2002 Bytes Technology Group re-bought the Alcatel shares. Alcatel Business Systems provides a complete range of business communications solutions. This includes IP and Legacy voice equipment, mobile communications, contact centres, structured cabling, LAN-WAN data networks and infrastructure, and a comprehensive range of after sales services.

Still struggling to find the e in Information Technology - find the e in Alcatel Business Systems (ABS), the leading business communication solutions provider in Southern Africa. Alcatel Business Systems (ABS) opens the door to the world of information technology through its range of state-of-the-art business communications solutions that provide innovative and total solutions for today`s business needs. Alcatel Business Systems ascribes to the highest service standards that compliments its highly skilled team of technical experts who can design large and complex communication solutions to suit every organisation`s unique requirements.

For more information contact Head Office at Johannesburg on telephone (011) 345 3000

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