Gulf Business Machines (GBM) - IBM's representative in the Gulf Co-operation Council (GCC) excluding Saudi Arabia, has entered into a strategic business partnership with Spescom DataVoice.
The alliance will permit GBM to distribute the full range of DataVoice products throughout the region.
GBM has already successfully implemented DataVoice solutions at two major national banking groups in the GCC region. The products fully complemented the existing Cisco IP telephony solutions in the banks, providing seamless, reliable, real-time recording and retrieval of pure IP telephony sessions. The recorder receives call events from a CTI interface via the Cisco Call Manager, ensuring all calls on marked devices are unambiguously recognised and recorded together with their associated call information.
These two successful projects have helped to establish the DataVoice brand in the region, and potential customers have been identified for this new offering in the data and voice communications domain.
"In addition to our partnership with Spescom DataVoice, GBM is also a Cisco Systems, Inc Gold partner. The Gold Certification provides us with the resources to further develop our expertise in selling, implementing and supporting Cisco network solutions, which, when combined, create an exponentially elevated, value added solution in this area of technology," said Georges Ferzli, Director of Integrated Technology Services, GBM.
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Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and South Africa. The group is publicly listed on the JSE Limited (Spescom Ltd).
Spescom is an information and communications technology company focused on the various aspects of enterprise content management. The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge. Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.
Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions. DataVoice is marketed internationally by London-based Spescom Limited UK. eB is sold by US-based Spescom Software Inc.
Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors. Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, IBM, Telkom, SABC, Old Mutual, Eskom, Transnet and First National Bank.
For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.
Gulf Business Machines
With roots stretching back more than 16 years, the Gulf Business Machines' companies are IBM's representatives in Oman, United Arab Emirates, Bahrain, Qatar and Kuwait. Gulf Business Machines BSC provides services and support to IBM distributors. As the largest locally situated IT solutions and service provider, Gulf Business Machines satisfies the technology requirements of local, regional and international businesses and governments in the region. The company's comprehensive portfolio of IT solutions and services also includes the offerings of a range of international business partners including Cisco Systems where GBM is a Gold Partner. The company offers award-winning, globally acclaimed solutions and the security of its strong regional presence, extensive reach and its unrivalled market knowledge.
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