GE Fanuc wins award
GE Fanuc Intelligent Platforms, has won an InfoWorld 100 award, reports CNN Money.
GE Fanuc received this award for its revamped Automation Support Web site, which involved replacing its legacy back-end systems and centring the new solution on InQuira`s natural language search, knowledge management software and integrated analytics.
GE Fanuc`s new support web site features numerous self-service enhancements, including a knowledge base repository for solutions, documentation and downloads; on-line case management; user forums; content ratings and a powerful natural language search engine.
Passengers prefer self-service
Airline passengers across the world are opting for more self-service in the issue of tickets like Internet check-in, e-tickets and self service kiosks at airports and other business centres, a global survey reveals, says Sunday Times.
The International Air Transport Association in its annual Corporate Air Travel Survey of over 10 000 active travellers has found that 89% of the respondents preferred e-tickets to paper tickets, 56% had experienced Internet check-in and 69% had used self-service kiosks.
When asked if they wanted more self-service options, 54% said yes with positive results from all regions: 64% in Africa and the Middle East, 57% in the Americas, 53% in Europe and 51% in Asia Pacific.
China Telecom chooses AsiaInfo
AsiaInfo Holdings has been awarded a contract from fixed-line telecoms operator China Telecom to upgrade its online self-service centre for nine provinces in northern China, reports Trading Markets.
AsiaInfo will provide China Telecom with the Telecom Web Self-Service (TWSS) solution to improve account management functions and general account servicing and self-service capabilities.
Steve Zhang, president and chief executive at AsiaInfo, said: "This project serves as an excellent opportunity to deepen our relationship with China Telecom in the CRM space. As Internet usage in China continues to grow rapidly, user-friendly and efficient online self-service centres are becoming a key component of telecom CRM systems."
Share