Genesys Telecommunications Laboratories, Inc. a subsidiary of Alcatel, announced today that Technology Marketing Corporation`s Communications Solutions magazine named Genesys Express 3.0 as a Product of the Year winner for 2003. Communications Solutions is the premier Web publication and newsletter in the communications industry.
Genesys Express 3.0 is an enhanced pre-packaged customer service software offering for mid-sized contact centers. With Express 3.0, mid-size companies and divisions of larger enterprises can move from legacy technology, such as automatic call distribution (ACD) systems, to more sophisticated routing capabilities that better serve their customers` rising demands for superior service and 24x7 access to information. Express 3.0 is designed to reduce the total cost of ownership for companies` customer service, help desk, collections and telemarketing groups.
"Genesys Express 3.0 is a winning product not only for Genesys but for mid-sized enterprises and end-users," said Paul Segre, chief technology officer, Genesys. "Acknowledgment from Communications Solutions as Product of the Year, coupled with recognition from Customer Inter@ction Solutions as Product of the Year for Genesys Voice Callback, is further validation that our solutions continue to offer personalized, 24x7, customer service for medium and large-sized businesses."
"Genesys Express 3.0 is clearly deserving of leadership status in the telecommunications industry. We`re proud to reward their hard work and innovation with a Product of the Year Award for 2003," said Rich Tehrani, president of TMC and group editor-in-chief of Communications Solutions. Tehrani added, "The Product of the Year awards exemplify the best that this industry has to offer. Genesys has demonstrated a commitment to quality, and a commitment to the further development of the communications industry through its Genesys Express 3.0. Genesys deserves this great honor, and I look forward to seeing other innovative solutions from them as they continue to contribute to the future of communications."
A full list of Product of the Year winners is available online at http://www.comsolmag.com/03poty.
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Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource - the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit www.genesyslab.com for more information.
TMC
Celebrating more than 30 years as a leading technology publisher, Technology Marketing Corporation (TMC) publishes two magazines: Customer Inter@ction Solutions, and Internet Telephony, and the online publications, TMCnet.com, Communications Solutions, Planet PDA Magazine, Alternative Power(tm) and BiometriTechTM. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC also produces The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 online newsletters. For more information, visit www.tmcnet.com.