German software company Kensense, specialising in knowledge management solutions and process control applications, has opened offices in SA, and will target large corporates seeking to transfer knowledge to their IT users.
Company chairman Thorsten Freitag says Kensense is seeking to target between 600 and 1 000 companies in SA, each with 500 or more IT users, that wish to deliver business value by reducing training and process-related costs.
"Our solutions address the educational, knowledge and process challenges that large organisations have when using complex software applications like CRM or ERP," he explains.
Freitag notes that the group`s clients, in Germany, have experienced savings in training-related expenses, reduced help-desk utilisation and a reduction of process errors. He expects these benefits may be even greater in SA, due to the specific educational challenges the country is facing, including a general low degree of training, high staff turnover and multiple languages.
The company offers solutions that address the roll-out and full usability of new applications and processes that take too long, as well as internal processes that are not being followed or executed properly.
Freitag says process and data capturing errors, information that is not readily available and high costs of user training can also be addressed by the company`s solutions.
Knowledge-on-demand
"The Kensense solutions are based on knowledge-on-demand methodology, and work in conjunction with all Windows and HTML applications, such as SAP, Siebel, Clarify, Oracle, Microsoft CRM and custom developments. The solutions complement these applications by delivering knowledge-on-demand to application users," he says.
Freitag adds that the group`s solutions monitor the activity of the application user and unsure processes are being followed.
"Users can either receive proactive advice or the solution will verify what is being put in by the user in defined parts of an application, so that application users can perform productively, while minimising data input error rates."
The company has about 20 large corporate clients in Europe, including organisations such as Allianz, the HVB Group, O2 and Honeywell.
Based on the experience of these clients, Freitag notes that the biggest cost savings brought on by the Kensense solutions are in the area of help-desk utilisation, where companies can expect up to 80% reduction in total calls. Process costs can be reduced by up to 40%, while user training expenses can be brought down by as much as 50%, he claims.
The company is conducting several feasibility studies and pilot projects for South African clients, and Freitag notes that most local companies have identified the challenge of low user acceptance of training tools.
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