NetXactics, local distributor for Sophos, a world leader in protecting businesses against viruses and spam, has announced that Sophos has put its industry-leading expertise at everyone`s fingertips with the launch of its online global support knowledgebase.
Available in six languages, the support knowledgebase is a powerful addition to Sophos`s renowned 24/7 customer support, which is provided to all customers at no extra charge. Industry analysts Frost & Sullivan has cited Sophos`s technical support as one of the prime reasons that Sophos customers are "the most satisfied of all anti-virus customers".
The knowledgebase, compiled by Sophos support engineers worldwide, provides instant answers to users` questions and tried-and-tested solutions for troubleshooting.
Printable articles can be searched in English, French, German, Spanish, Italian and Japanese.
The knowledgebase will continue to grow alongside Sophos`s expanding range of award-winning anti-virus and anti-spam products. Users will also have the opportunity to influence the ways in which the knowledgebase grows, by rating the usefulness of articles, providing feedback, and even suggesting new articles.
"Sophos`s commitment to providing premier technical support continues to set them apart from their competitors," said Brett Myroff, CEO of NetXactics. "The launch of the support knowledgebase is an exciting step forward, and will help to ensure that our technical support continues to be second to none." Access the support database on http://www.sophos.com/support/knowledgebase.
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NetXactics is a South African-based company, focused on the provision of security solutions. It is the sole distributor in Sub-Saharan Africa for UK-based Sophos Plc, one of the leaders in the provision of anti-virus and anti-spam software for the corporate environment. For more information, visit NetXactics at www.netxactics.co.za.
Sophos
Sophos is one of the world`s largest specialist developers of anti-virus and anti-spam software. Headquartered in the UK, the company designs solutions specifically to protect businesses and organisations, including large corporations, banks and governments, from viruses and spam.
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