Listed outsourcing company Gijima has implemented an operating, point-of-sale, electronic funds transfer and back-office system at more than 330 Total South Africa service stations around the country.
The outsourcing firm says the implementation is a “first for the South African petroleum industry”. It says it is the “country's first fully-integrated service station technology”, which improves visibility and efficiency at Total dealerships.
Gijima says the project took more than three years to complete, which included planning, implementation and training. Total's dealers now have better visibility, functionality and control over their forecourts, as well as the Bonjour and La Boutique retail outlets. The point-of-sale application also integrates with other fast-food brands such as Steers.
Hieronymus Brink, Total South Africa's shop support manager, says: “Dealers are now able to control their forecourts and shops through different reporting systems. In addition, dealers also have access to an audit trail, sales history, stock analysis and other features that promote easier forecasting, ordering and accounting," he says.
Brink says the system has “changed the entire Total SA business model and the company's way of doing business with its dealer network”.
Combined effort
The implementation is backed by 24-hour service and support through Gijima's integrated contact centre, says Boshoff. The contact centre processes an average of 2 600 calls every month.
"We now offer Total South Africa a highly skilled and professional team comprising dedicated call centre agents, senior petroleum specialists across the dealer network, customer co-ordinators, and are servicing our clients via more than 70 points of service across the country," Boshoff adds.
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