Global 360, a leading provider of process and document management solutions, today announced it has been positioned in the Leaders Quadrant by Gartner, in its “Magic Quadrant for Business Process Management Suites, 2009” report released 18 February 2009. Gartner positions vendors in the Magic Quadrant based on their completeness of vision and ability to execute. The 2009 Magic Quadrant depicts the relative strengths of the top 22 vendors offering multi-regional, cross-industry business process management suites (BPMS).
According to the report, 2008 marked a turning point for BPM as a discipline. Gartner concluded that, after hundreds of interactions with enterprises, many are scaling up their efforts to establish BPM as an enterprise program - not just apply its methods and technologies to one-off projects.
The Gartner report also said: “The position of vendors in the 2009 BPMS Magic Quadrant has changed more than usual, because we have altered one of the key evaluation criteria from product capabilities to four use cases that support:
* Implementation of an industry-or company-specific process composition
* Support for a continuous process improvement mentality
* A business transformation initiative
* Redesign for a process-based service-oriented architecture. (1)
According to Gartner, to be placed in the Leaders Quadrant, a vendor must address all four of these use cases.
The report noted that the financial services industry, including retail and investment banks, as well as insurance, have led the adoption of BPM systems. Gartner also reported an increase in the number of buyers looking to support continuous process improvement and drive business transformation, pointing out that “in the current economic crisis, BPM initiatives (and BPMS products) seem to be some of the few projects receiving funding.”
“Our experience with customers has shown us that a deeper understanding of business professional's roles in the BPM process results in better business outcomes,” said David Mitchell, President and CEO of Global 360. “So in the past year, Global 360 has created a unique persona-based approach to business process management and a case-management style that includes analysis and development of effective process and document management - in that order. Where people, process and paper come together, there is often the opportunity to cut costs and improve efficiency. We believe that these refinements to our approach have contributed to our position in this year's Leaders Quadrant.”
(1) Gartner, Inc. “Magic Quadrant for Business Process Management Suite, 2009,” Janelle B. Hill et al, Feb 18, 2009.”
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The Magic Quadrant
The Magic Quadrant is copyrighted 18 February 2009 by Gartner and is re-used with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Global 360
Global 360 helps organisations to better manage processes today and make improvements for tomorrow. Our process and document management solutions improve business performance by maximizing the productivity of all participants in a process. Building on our strength in financial services, government, insurance, manufacturing, telecommunication and the retail sector, Global 360 has helped more than 2 000 customers in 134 countries reduce paper, automate processes, and empower individuals to truly change how work gets done.
Global 360 is headquartered in Texas with operations in North America, Europe, and the Pacific Rim. For more information about Global 360's process and document management solutions, please call 1-214-520-1660 or visit the company Web site at http://www.global360.com.
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