Customer Interaction Solutions magazine (www.cismag.com) from Technology Marketing Corporation (TMC) has named GoldMine Corporate Edition from FrontRange Solutions a recipient of one of its CRM Excellence Awards for 2006.
Instituted seven years ago by the 24-year old American publication, the awards recognise companies that have proved through quantifiable data that they are "true CRM partners to their customers".
Commenting on this year`s winners, founder and chairman of TMC, Nadji Tehrani, said: "Their results convinced us that their clients were infinitely better off with their products and services than without."
FrontRange Solutions (SA) general manager product for Africa, Paul Bornhutter, said that GoldMine has been a consistent winner of awards throughout its decade-long history.
"It`s initial design as a niche contact management solution was so perceptive of the underlying principles of what is now called customer relationship management, that it evolved quite naturally into a category-leading CRM tool for the mid-market.
"Also, FrontRange has a deep understanding of service management and communication interaction management as well as the specifics of next generation call and contact centre management - as our ecosystem of products demonstrates.
"All of that experience and expertise is embedded in GoldMine Corporate Edition. Hardly surprising, then, that the proven results of thousands of GoldMine deployments across the world would give rise to an award like this."
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FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.3 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. Headquartered in Pleasanton, California, global offices include United Kingdom, Germany, South Africa, Australia, Poland, Russia, China, Australia and Singapore. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small to medium enterprise (SME) and distributed enterprise organisations.
Solution families are defined by three customer centric market areas: Customer Relationship Management (CRM) including GoldMine; IT Service Management including the HEAT, ITSM and Infrastructure Management product lines; and Communication Interaction Management including IP Office, GoldMine IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, designed to be unrivalled in the market today.
Customers representing 44% of the Fortune 100 and 76 % of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. South African customers include De Beers, Standard Bank, Volkswagen SA, UCS Solutions, Bytes Technology, Dawn Wing Couriers, Life Healthcare and ArabellaSheraton. For more information, contact (011) 325 5600 or visit www.frontrange.co.za.
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