FrontRange Solutions, an established global leader in customer relationship management (CRM), IT service management, and voice applications for the mid-market, is further enhancing the GoldMine family of CRM products with the introduction of GoldMine Enterprise Edition.
"The days of the complex and business-unfriendly CRM system that took months to install and even longer to really work have passed," says Paul Bornhutter, FrontRange Solutions Product Manager for Africa.
"Customers want lots of powerful and flexible features, but in a product that is quick to implement and easy to live with every day. They want to react quickly to changes in the market and to take immediate advantage of opportunities. GoldMine Enterprise Edition delivers these benefits and more for far less than the cost of traditional CRM applications."
This new version complements the well-established Standard, Corporate and Premium offerings of GoldMine for different sized organisations, and extends FrontRange's reach deep into large distributed enterprises. GoldMine already has more than 1.5 million users at 130 000 companies.
GoldMine Enterprise Edition includes the robust capability relied on by the mid-market, with greater flexibility that allows rapid configuration of the solution to deliver faster time to benefit, higher ease of use and a lower total cost of ownership than other CRM applications.
Unlike most existing CRM systems, GoldMine Enterprise Edition is a modular solution. Organisations may choose and add capabilities as required, rather than undertake a time-consuming, large-scale installation that includes many features that may never be used.
Modules include relationship management, sales management, quoting, campaign management, lead management, and customer service and support.
GoldMine Enterprise Edition features a highly flexible user interface that enables users to set up their preferred screen appearance using simple menus rather than custom programming.
Says Michael McCloskey, CEO of FrontRange Solutions: "This exciting new product is the result of an aggressive development investment over the past two years and reflects valuable experience from working closely with partners and delivering real value to our customers. In addition, we have built GoldMine Enterprise on Microsoft .NET technology, and are happy to have been selected by Microsoft as the only CRM product in their Vista launch for our market."
Share
FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small to medium enterprise and distributed enterprise organisations. Solution families are defined by three customer-centric market areas: customer relationship management including GoldMine; IT service management including the HEAT, ITSM and Infrastructure Management product lines; and communication interaction management, including IP Office, GoldMine IP Voice Suite and IP Contact Centre. This comprehensive product set provides a unique customer service and support scenario, unrivalled in the market today.
Customers representing 44% of the Fortune 100 and 76 % of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. South African customers include De Beers, Standard Bank, Volkswagen SA, UCS Solutions, Bytes Technology, Dawn Wing Couriers, Life Healthcare and ArabellaSheraton. For more information, contact (011) 325 5600 or visit www.frontrange.co.za.
Editorial contacts