Grintek Telecom has virtually cleaned up at this year's Industry Awards at this week's Customer Contact World exhibition in Northgate, Gauteng, organised by terrapin.
The company won first place in the two coveted categories of "Most Innovative Contact Centre/CRM Product/Service" and "Best Contact Centre Solution".
Grintek also supplied the contact centre solutions to multi-award-winner digitalmall.com which won in the categories of "Best Contact Centre Design"; "Best Use Of Technology In A Call Centre"; and "Best Customer Service In A Contact Centre" as well as technology to runner up, Metropolitan Life.
Says Erwin Schumann, managing director for Grintek Telecom: "Grintek's performance this year underscores our aim to provide our customers with more than just the technology for their call centres. The value that we add in the form of additional applications, customisation, support and service ensure that our customers are able to derive the greatest benefit from their systems."
The system Grintek supplied to SOS International Assistance, which handles its own emergency service as well as that of Vodacom's 112 emergency services call routing and 147 interactive managed emergency call service, was voted the "Most Innovative Contact Centre" as well as the "Best Contact Centre Solution" by the judging panel.
The installation included a number of unique solutions to specific problems that the client encountered, such as how to reduce the high number of prank calls, resulting in tangible business and operational benefits for the client.
Adds Schumann: "I believe that the success of Grintek in the call centre market is due not only to the leading-edge technology and custom-engineered solutions we can offer, but also our people who are dedicated to supporting the customer through every phase of the implementation from design and installation all the way through to after sales service and who are capable of customising solutions to meet unique business requirements."
Share
Editorial contacts