HEAT 8.3 is next step in new series of FrontRange products

The introduction of FrontRange Solutions` market-leading service management solution, HEAT 8.3, is the next significant step in the roll-out of a new `ecosystem` of products by FrontRange following a major revamp of the company`s go-to-market strategy.

FrontRange is a global leader in service management and customer relationship management (CRM) solutions to the small to medium enterprise (SME) and distributed enterprise markets.

The company`s product strategy revisions include basing all new solutions on a Microsoft .NET platform to ensure interoperability across the full range of its applications.

At the same time, FrontRange`s well-established, category-leading product HEAT is being enhanced to interoperate with FrontRange`s new ITIL verified solution, FrontRange IT Services Management.

ITIL is a set of best practice principles that gives organisations a clear cut method for putting in place service management processes and a streamlined way of managing IT service support and service delivery. It helps any business, large or small, establish a benchmark of where it is today in terms of corporate strategy and where it wants to be - and formalises the steps needed to get there.

With its ITIL capabilities, FrontRange IT Service Management therefore ensures IT services are aligned with and satisfy business needs, creating a common language between technical areas and customers, and giving technical areas and staff a commercial orientation.

It also improves system reliability and availability, provides a basis to agree levels of service and the ability to measure IT service quality. It enables an organisation to cater easily for a constantly changing business and technical environment.

As a result, HEAT 8.3`s interoperability with FrontRange ITSM extends HEAT`s already superior service management capabilities into areas such as problem, change, release, configuration, availability and service level management.

By simply bolting on the ITSM modules they need, HEAT customers can enhance their existing system without having to replace or disrupt it.

Says FrontRange Solutions (SA) managing director, Tracey Newman: "HEAT 8.3 is the only service management solution in its category to give organisations a low cost, low-risk way of adopting ITIL processes and, thereby, achieve standardised processes that increase efficiency and lower service desk costs.

"It`s a superb example of the way in which our new product ecosystem is designed to help our customers cut not just their information technology (IT) but also their service and customer management costs - and, thereby, both enhance the return on their technology investments and create new revenue streams with easily added service capability.

"Crucially, we`re achieving all that by providing remarkably complex functionality at a very attractive price point."