Taking the initiative to facilitate easy customer queries into the status of repaired units, Hewlett-Packard has provided customers with the facility to monitor repairs via the Internet. "This is another move by Hewlett-Packard to add value to the channel online," declares Traci Maynard, product manager for Hewlett-Packard peripherals at Tarsus Technologies, the distribution arm of JSE-listed MB Technologies.
According to Maynard, when a customer brings a unit into the HP Service Reception for repair, he or she is provided with a unique PIN code on their receipt. Using this code, the customer can log into the web site where they will be advised of the status of the repair job.
"Hewlett-Packard has invested many hours and considerable effort in making the service interaction with the top printer manufacturer in South Africa even easier," concludes Maynard.
The website can be accessed at the following URL: http://www.hp.co.za/Jobstatus/
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