One of our products, Wholesale Voice, is designed to help companies earn annuity income from customers' calls. VBX Telecom has been one of the first companies to use the MWEB wholesale offering.
We asked Dave Miller, Chief Operating Officer of VBX Telecom, about his experiences:
VBX is an open source VOIP PBX business focussed on multi-branch companies. The VBX is a feature rich, software-based solution with the biggest benefit being the potential cost savings for the end-user. By customising our technology, VBX has been successful in developing particular solutions for specific applications.
In addition to the multi-branch environment, VBX has found the call centre industry to be our biggest growth sector. Call centre functionality comes standard in the VBX, so customers no longer need to purchase expensive additional hardware.
MWEB wholesale voice allows us far greater control over our account and the service we provide our customers. The largest source of cost saving comes from inter-branch calling which, using this system, becomes free. Also, we are an MWEB Business Partner and consequently have direct access to technical resources whenever necessary.
Wholesale voice allows VBX to earn revenue from a service that customers require to fully benefit from the purchase of our equipment. It also means that VBX is able to close the loop and provide a complete VOIP offering. MWEB's management portal is very user friendly and creating new accounts is intuitive.
Our customers have one point of contact for any voice-related issues. They're able to focus on what they do best and leave the voice to voice specialists. The remote support capabilities of a software-based PBX, coupled with the user-friendly wholesale voice portal, means the time taken to resolve problems is a fraction of what it used to take.
Share