Huawei, a leading global information and communications technology (ICT) solutions provider, and a platinum-level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of Huawei eSpace Contact Center 2.0 with Oracle Siebel 8.1.
With Huawei's CTI adapter, call centre agents can place, receive, conference, and transfer telephone calls that are fully integrated with Siebel applications in call centre activities. This integration can offer faster, more accurate, and more personalised services for customers, while also increasing agent productivity and reducing costs.
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers, providing a common user interface for Siebel applications and the partner telephony system.
“The Oracle Validated Integration applies a rigorous technical review and test process,” said Kevin O'Brien, senior director, ISV and SaaS Strategy, Oracle. “Achieving Oracle Validated Integration through Oracle PartnerNetwork gives customers confidence in the fact that the integration between Huawei eSpace Contact Center 2.0 and Oracle Siebel 8.1 has been validated, and that the products work together as designed. This reduces risk and improves the implementation cycles for joint customers.”
“Through this strategic co-operation with Oracle on this Siebel solution, our eSpace Contact Center will provide greater value to our customers in North America and Europe,” said Weng Zhiqiang, director of UC&C Strategy & Business Development department, Huawei.
Huawei eSpace Contact Center with Siebel solution can help call centres achieve the following:
* Handle a large number of inbound telephone calls for customer service, sales, technical support and telemarketing.
* Support outbound calls for sales, service and collections.
* Integrate telesales and telemarketing with customer service.
* Offer faster, more accurate, and more personalised services for customers, while also increasing agent productivity and reducing costs.
* Provide a common user interface for Siebel applications and telephony systems.
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Oracle Validated Integration
Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that the integration of complementary partner software products with Oracle Applications and Oracle Technology (including Oracle Enterprise Manager, Oracle Content Management, and Oracle Identity Management) have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications and Technology products, including productised repeatable integrations from system integrators. Oracle provides access to Oracle Applications and Technology software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners which have successfully validated their integrations are authorised to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner programme that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialised knowledge of Oracle products and solutions and has evolved to recognise Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more, visit http://www.oracle.com/partners.
Huawei
Huawei is a leading global information and communications technology (ICT) solutions provider. Through its dedication to customer-centric innovation and strong partnerships, it has established end-to-end advantages in telecoms networks, devices and cloud computing. Huawei is committed to creating maximum value for telecoms operators, enterprises and consumers by providing competitive solutions and services. Its products and solutions have been deployed in over 140 countries, serving more than one-third of the world's population.
For more information, visit Huawei online: www.huawei.com
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