Huawei unveils cloud call centre solution

Telecom Paper reports.

The system comes with features such as on-demand cloud contact, mobile and cloud management, communication cloud collaboration, and green and open cloud agent.

Based on the Cloud-Pipe-Terminal Layer frame, the eSpace cloud contact centre solution's functions include a sharing schedule pool that is formed by several physically independent call centre platforms.

“Cloud computing technology has brought a new driving force in the development of contact centres, and will greatly enhance efficiencies in communications and collaboration between enterprises and customers,” says Louis Victor, marketing director of enterprise contact centre at Huawei Enterprise, Market Watch notes.

In the first half of 2011, Huawei Enterprise's global contract sales revenue increased by 80% compared to the same period last year.

The business group is on track to double its global contract sales to $4 billion this year as it expands its global market share in the enterprise space and achieves significant growth in strategic markets such as North America and Europe.