Customers on Nashua Communications' ADSL and IPC base were left without connectivity for a brief period yesterday, in what the company's MD says was a result of human error.
According to Nashua Communications MD Andy Openshaw, parts of the Reunert subsidiary's network went down just after 1pm yesterday, when "clients were lost" for about 35 minutes. Openshaw says an extended period of diminished network quality followed, for about an hour-and-a-half - after which the situation was resolved.
The problem, says Openshaw, originated from Telkom, the company's tier one provider, and was a result of human error. "It was a configuration issue on [Telkom's] side that caused the disruption of our Metro Ethernet services, causing the failure and interruption of services to our ADSL and IPC customer base. We had to manually reroute traffic due to the nature of the configuration error, and so services were seriously affected for that period of time."
Nashua Communications' failover system - on Telkom's ATM network - kicked in immediately, mitigating some of the upshot. "Telkom apologised for the error and provided us with a report."
Openshaw expressed his sincere apologies to clients who bore the brunt of the network failure. "When clients go down it is a big thing for us and we do what we can to get them up and running again as soon as we can. Unfortunately, in this instance, it was something that was beyond our control. I am very sorry to those clients who were affected or who suffered due to this."
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