i-Fundi was declared the winner of the Nortel Networks Meridian 1 Call Centre sponsored by Grintek Telecom at this year's Call Centre Africa exhibition.
Says Adrian Maguire, marketing executive for corporate division, Grintek Telecom, "We received more than 160 entries via ITWeb's Web site and at the show itself. As the rules of the competition dictated that the winner must genuinely require a call centre system, we undertook an analysis of the winner's business to determine its suitability. i-Fundi, an Internet start-up, acts as an electronic personal assistant to its subscribers, providing a single point of contact via telephone, e-mail or the Web for organising and securing products and services, searching for information, providing office support and more. A call centre is an essential component of its business. After consulting with the winner, the implementation project is now underway."
The prize, a 16-position system worth R250 000, utilises leading edge call centre technology from Nortel Networks. The Meridian 1 is a market leader with an extensive user base worldwide. Grintek has already installed more than 50 Meridian-based systems in South Africa, ranging in size from 8 to 1300 positions. Features include ACD routing and a comprehensive set of management information software capable of providing real time statistics and reporting. Adds Maguire, "Grintek will oversee the entire installation process for I-Fundi, from planning and design all the way through to commissioning, training and support."
Says Stefan Lauber of i-Fundi; "The purpose of my visit to the Call Centres Africa exhibition was to find suitable call centre technology for our company. It truly is a prize from heaven. The Meridian offers us an excellent head start for our call centre operations. Since our objective is to act as a virtual personal assistant to our customers, providing support for their work, home and leisure lives, our business revolves around our ability to communicate with our subscribers effectively. The system provides full functionality and scope for expansion as our user base grows."
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