ICL has launched a System Administration Service to assist organisations in improving overall performance capacity in the Unix server environment.
"Unix administrators will have the backup of telephonic advice from ICL`s Unix experts as well as on-site software assistance from ICL Unix engineers," explained ICL Sun Business Unit manager Daryl Blundell.
ICL will offer three main categories of service level agreements (SLAs), namely Silver, Gold and Platinum. SLAs can also be tailor-made to suit specific requirements.
ICL will provide telephonic advice and guidance on system administration tasks, remote dial-in problem analysis, error correction, circumventions to known errors, on-site system archiving and on-site consultancy.
Blundell said a remote system administration service will be provided on a weekly basis to ensure system efficiency and to pre-empt possible errors. Consultancy will be provided with regard to the building and configuration of systems, as well as developing and testing configurations for optimally tuning Unix.
Customers will also receive a monthly report detailing recommendations for work to be carried out to ensure optimal Unix performance.
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ICL South Africa has been operating in SA since 1911 and has undergone constant change in line with industry and market developments.
ICL South Africa is part of the global IT services and solutions company Fujitsu Services Plc which is wholly owned subsidiary of Fujitsu Japan, the third largest IT company in the world, with annual revenues of $38 billion and over 35 000 employees.
ICL South Africa has moved from being predominantly hardware focused to becoming an IT services and integration specialist, combining its in-house expertise with selected partners from the whole spectrum of the IT industry.
Headquartered in Johannesburg, ICL SA has offices in Pretoria, Durban, Cape Town and Port Elizabeth.
Eject is the Internet service provider for ICL.
Web site: www.iclafrica.com.
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