icomXpress, the leading provider of workflow and e-process management solutions, has announced that it has been named to the Association of Support Professionals` (ASP) list of Ten Best Web Support Sites of 2001. With this award, icomXpress joins a select group of companies whose online technical support capabilities have been judged to be exceptional by the ASP, including Dell, Hewlett-Packard and Macromedia.
As part of the evaluation process, a panel of 40 judges from a variety of industries and academia evaluated more than 50 Web sites that provide support for software, PC hardware, corporate applications and online services. The judges scored each site according to the quality of navigation, knowledgebase content, personalisation, interactive features, and numerous other criteria. icomXpress` site (support.icomxpress.com) received an award in the Small Company Division. "Web support is often seen as a low-cost replacement for live telephone support," said ASP executive director Jeffrey Tarter. "But it`s becoming clear that the best Web support comes from companies that have always tried to deliver good support regardless of the medium. If a company has a history of cutting corners on how it treats customers, just moving support to the Web doesn`t seem to make much difference."
"We are honoured that the ASP has selected icomXpress for this award," said Don Byrne, president and CEO of icomXpress. "In today`s fast-paced business environment, companies must keep their mission-critical business systems up and running, while getting the most functionality they can from these systems. Technical support is more important than ever before, and icomXpress is focused on providing customers and partners with first-rate technical support."
Share
The ASP is a professional association made up of more than 1 000 support managers and other professionals in PC software companies. The organisation publishes research reports on a variety of topics, and will publish a report in August profiling the 2001 Web support site winners.
IcomXpress
As a leading e-business solutions provider, icomXpress combines business process automation software, transaction content management, and XML technologies into a single, powerful e-business software suite. The company`s products help businesses streamline and automate their flow of mission-critical functions, decisions, and tasks across disparate applications, enabling businesses of all sizes to work more efficiently, deliver better customer service, and get the most from their staffing and system resources.
With a network of business partners and resellers that spans the globe, icomXpress has installed thousands of client sites and supports hundreds of thousands of users in a wide variety of industries. The company`s products have been praised for low cost of ownership and rapid return on investment, and are backed by award-winning technical support. icomXpress is a wholly owned subsidiary of Zions Bancorporation.
Editorial contacts