ICT to drive Philippine BPO growth
“We believe DOST has the mandate and the knowledge resources to raise the number of BPO workforce in a significant way”, DOST secretary Mario G Montejo said.
Montejo dispelled fears that ICT will take a backseat in government development priorities following the transfer to DOST of the former Commission on Information and Communication Technology and renamed it as ICT office.
According to the Sun Star, the DOST cited an ongoing joint development programme with the University of the Philippines on a software that can help aspiring BPO workers polish up their accents “right in the comfort of their homes.”
It said the $15 billion BPO industry, which directly employs about 600 000 Filipinos, is still expanding but the lack of qualified people threatens its growth. “Only 7% of applicants reportedly are accepted and one of the main reasons for the high attrition rate is flawed diction.”
The Philippines Digital Strategy was unveiled on the same day President Aquino's Executive Order No 47 was made public, writes the Business Inquirer.
The order was meant to streamline the government bureaucracy. Under the law, all science and technology initiatives should be under the DOST's supervision.
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