The cost and management of ICT infrastructure and outsource partners, alongside skills shortages, data quality/integrity and reducing the cost of doing business, will be the main headaches for medium-sized enterprises in 2008.
This emerged from a recent online survey conducted by ITWeb among subscribers, in preparation for its planned Technology Roadmaps 2007 Conference, on 31 October.
On the ICT management side, the top-level challenges are mostly people-related, across the spectrum of ICT skills, customer service management, change management and vendor/partner management. Management of outsource partners and infrastructure support dominated this category.
As expected, the prevailing skills shortage, and access to the right ICT skills featured prominently.
Skilled resources underpin business and are key to meeting everyday challenges. These include sustainable business growth, increasing market share, improving customer service delivery and reducing overall cost of doing business (more with less), according to the findings.
ICT skills for quality implementations and the capacity to successfully implement technology dominated the skills challenge, it was revealed.
On the ICT infrastructure side, information management, data quality/integrity and the high cost of communications/bandwidth emerged as the dominant challenges. Alongside the management of data and data quality/integrity, understanding of the importance of information handling and management in a modern, competitive business were listed as the biggest challenges, according to the survey results.
ICT vendors will be invited to participate in the ITWeb Technology Roadmaps Conference on 31 October. They will share their respective technology roadmaps and demonstrate to business how their solutions will assist medium enterprise in being better prepared to meet these challenges head-on in 2008.
Fro more information on this conference, go here.
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