IDION Consulting has been appointed as the first Microsoft Recommended Support Point (RSP) for Application Development in South Africa. As a developer RSP, IDION Consulting will develop applications for specific business needs in the Western Cape and Gauteng regions.
RSPs are Microsoft Certified Solution Providers (MCSPs) that are specially selected for their ability to provide a wide range of high quality support services for organisations using Microsoft products in distributed environments.
The minimum qualification for an RSP is two Microsoft Certified Support Personnel, one of whom must be available on the phone during the RSP`s normal business hours. IDION Consulting has one of the highest concentrations of specialist Microsoft skills and qualified personnel in Africa available for support during normal business hours. These Certified Support personnel must pass the Microsoft Certified Professional exams in the product range the RSP is recommended to support. In addition, the RSP must also have a call logging and tracking facility, commit to minimum response times, support only registered users, charge for the support they provide, and take a priority support contract with Microsoft. The Microsoft RSP programme is designed to appeal to channel partners who are specifically targeting support as a separate line of business.
"Microsoft`s strength is software development, while our partners are best equipped to provide support to numerous vendors across all platforms," comments Gordon Frazer, customer solutions director at Microsoft. "We identified a need in the market for this kind of dedicated developer support which IDION can provide".
IDION Consulting is the first company to meet the required standards to become a Developer RSP, for the Western Cape and Gauteng regions. The company offers systems development support on the complete range of Microsoft products, as well as Microsoft SQL 7.0 back-end packages.
"The fact that IDION Consulting is also a Microsoft Beta test site and is currently in the process of Beta testing Microsoft Exchange 6.0 (Platinum), contributes to our early exposure to new technology. Due to the specialist skills available and the continued exposure to new technology, we can offer leading edge support to software developers," says Nicolaas Vlok, CEO of IDION Consulting. "The Microsoft Digital Nervous System concept is an integral part of our growth plan. Being a Microsoft RSP will keep IDION personnel exposed to a large variety of systems and technologies."
One of the many unique services offered by IDION Consulting will be dedicated developer support to update the customer`s software code as well as developing specific applications that will suit their specific business needs.
IDION Consulting`s national contact number is: 0800 37 37 37.
Share
Microsoft
Founded in 1975, Microsoft is the worldwide leader in software for personal computers. The company offers a wide range of products and services for business and personal use, each designed with the mission of making it easier and more enjoyable for people to take advantage of the full power of personal computing every day. Microsoft South Africa was launched in January 1993 in Johannesburg and now has sales offices in Durban and Cape Town.
If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at www.microsoft.com and the Microsoft South Africa home page at http://www.microsoft.com/southafrica/.
Editorial contacts