As one of South Africa`s leading web hosting companies for the past four years, offering dial-up access was the next logical step explains Alan Fern, MD of IDWS. The dial-up service that IDWS is offering is aimed primarily at the avid Internet user as well as the corporate market. By specialising in these markets, IDWS is in a position to offer its clients high speed Internet connections and the back-up technical support that is generally not available through a mass market ISP.
By combining dial-up access accounts with its existing Internet services like web hosting and e-commerce, IDWS is now able to offer its clients an all inclusive range of Internet products.
Telephonic and email technical support for the IDWS` dial-up division is provided internally by IDWS` technical support staff and not outsourced to a 3rd party as in the case of most ISP`s. The entire IDWS network is monitored 24/7/365 with real time network status and POP (Points Of Presence) reports available to all technical staff.
IDWS` dial-up accounts are very competitively priced, ranging from only R85.00 per month for an analogue dial-up account to R135.00 per month for an ISDN dial-up account. Special reduced rates are available to clients who make use of other IDWS services as well.
When asked how the new dial-up services will affect IDWS` network and support resources, Mr. Fern explained that IDWS has over the past few months done extensive upgrades to its Network infrastructure and that it has employed additional technical support staff to cope with the increased client load. By ensuring that sufficient technical staff are available, IDWS` clients can be assured that they will receive the best possible service at all times.
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