Global market research firm Synovate has announced that Ilvo Forgiarini will take on the position of managing director of its company Conexus, an award-winning outsourced call centre company.
Forgiarini brings with him a wealth of operations, call centre and BPO expertise. His background includes a number of senior positions around the management of systems, products and call centre standards, primarily in the automotive and IT sectors.
Forgiarini assumed the role in April 2011.
“We are delighted to have Ilvo on board,” said Jake Orpen, Managing Director of Synovate South Africa. “Taking his technical knowledge and rich experience into account, I am confident that Ilvo will contribute very positively to the continued success of Conexus. Ilvo's strengths lie in his ability to work and manage people effectively as well as using technology and innovation to increase efficiency and effectiveness.”
As Managing Director, Ilvo is responsible for the strategic direction of the business and overseeing sales, operations and people at Conexus.
Forgiarini replaces Mirna Wessels, who fulfilled the role of managing director for two years and departed to pursue new ventures. “Mirna played pivotal roles in her career at Conexus and Synovate, and has served the company well. She always displayed energy, passion, a hard-working ethic, and will be sorely missed by the Synovate/Conexus businesses,” comments Orpen.
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Conexus
Conexus is an outsource call centre company. With significant investment in software and contact centres, Conexus is able to provide clients with a full suite of innovative one-to-one relationship marketing, sales and service solutions. Conexus has solutions that help its clients improve their business performance with respect to acquiring, growing and retaining customers. Conexus is a fully-owned subsidiary of Synovate.
More information can be found at http://www.conexus.co.za.
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