Infor, distributed in sub-Saharan Africa by Softworx, an EOH company, today announced enhancements to its Infor CRM Epiphany product line to allow integration of CRM functionality with the latest releases of Avaya, Lotus Domino, and Crystal Reports.
Infor CRM Sales 7.0.2 and Infor CRM Service 7.0.2 are now certified to support these platforms, as Infor continues to evolve CRM Epiphany to meet the needs of its customers.
Infor CRM Sales and Infor CRM Service centralise customer information and transactions into a single view, creating user efficiencies through each interaction. Access to real-time customer information enables enterprising companies to differentiate themselves with consistent customer communication through every step of the life cycle.
The latest version of CRM Sales includes the addition of Infor CRM's Configuration Module, which enables companies to standardise the sales and specification process to ensure quality output.
Configuring products and services correctly at the time of the sale is critical to maintaining an efficient sales process. Inaccuracy at the time of a sale can lead to problems, such as regulatory non-compliance issues, lengthy returns and exchanges, and customer dissatisfaction.
"We recognise that our customer's IT environments are constantly changing, as vendors try to keep pace with their evolving needs," said Dr Patric Timmermans, Infor's director of CRM product marketing. "The availability of new releases of Infor CRM Sales and Infor CRM Service highlights our ongoing commitment to enhance these solutions to meet our customers' needs - today and tomorrow."
Infor CRM Sales places critical customer information in the right hands at the right time, helping companies manage longer sales cycles and effectively respond to competitive pressure.
Infor CRM Sales manages the entire sales cycle in a dynamically collaborative environment, from initial lead to closure to pursuing follow-on business. Infor CRM Service enables customer service departments to improve response times, lower contact centre costs and increase customer satisfaction. CRM Service provides customer service agents personalised information in real-time to drive customised offers, which leads to increased acceptance and helps contact centres become profit centres.
CRM Sales and CRM Service are components of Infor CRM Epiphany, a comprehensive, market-leading solution for integrated marketing, sales, service and analytics focused on meeting the business-specific needs of customers. Designed to provide unparalleled customer experience across multiple business units and channels, Infor CRM Epiphany integrates customer information from multiple enterprise systems into a single view. Infor CRM Epiphany drives innovation, competitive advantage and increased profitability by focusing on the customer experience to increase the effectiveness of marketing campaigns and sales success.
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Infor delivers business-specific software to enterprising organisations. With experience built in, Infor's solutions enable businesses of all sizes to be more enterprising and adapt to the rapid changes of a global marketplace. With more than 70 000 customers, Infor is changing what businesses expect from an enterprise software provider. For additional information, visit www.infor.com.
Softworx
Delivering business solutions with a difference
Softworx is a successful South-African business applications company that prides itself on being able to deliver world-class products to its extensive customer base, which includes a number of Fortune 500 companies. In addition, Softworx supports clients in industries ranging from manufacturing, retail, distribution and financial to supporting various government entities. The company is dedicated to marketing, implementing and providing support for its range of complementary software products to medium and large enterprises that require effective solutions to optimise their business processes.
Softworx has positioned itself as a leading provider of business applications in South Africa specialising in end-to-end business solutions. The company prides itself in being able to deliver true value to its customers through the implementation of business solutions, based on a powerful combination of leading-edge products and consultancy. As a wholly-owned subsidiary of EOH, Softworx has increased the number of services and products that can be offered to its customers from within the group.
EOH
EOH is a technology and business solutions provider, creating lifelong partnerships by developing business and IT strategies, supplying and implementing solutions and managing enterprise-wide business systems and processes for medium-to-large clients.
EOH operates in the following three clusters of business units as a fully-integrated business:
Technology - Through a number of subsidiary companies, EOH is able to sell, implement and support a range of world-class business applications, including ERP, CRM, business intelligence, advanced planning and scheduling, e-commerce and manufacturing execution systems.
Consulting - Concentrated under the EOH Consulting brand are business units offering services, ranging from strategic and business process consulting to project services, change management, supply chain optimisation and education.
Outsourcing - EOH offers comprehensive maintenance and support of clients' IT infrastructure and applications, through the rendering of full IT outsourcing, application hosting and managed services. In addition, EOH offers full business process outsourcing services.
EOH has a presence in all major centres in South Africa and Botswana, and operates in the rest of Africa.
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