Infra Corporation, the international developer of service management software, announced that Adobe Systems Incorporated has chosen the infraActive Web-based application for its global internal IT support.
Adobe, which previously outsourced its help desk service, plans to use infraActive to bring it back in-house. The system will give Adobe`s worldwide IT departments and employees 24-hour access to a single support system via the company intranet, facilitating a coordinated approach to the support of the company`s information services.
Adobe`s IT help desks are critical to the IT departments` ability to provide timely technical support to Adobe employees.
InfraActive, incorporating time-zoning and partitioning capabilities, will enable Adobe to deploy its IT support globally from a Web server and database server, running SQL Server 2000, in the company`s San Jose headquarters.
According to David de Jong of CRM2, Infra`s local representative, infraActive has been designed specifically for companies with dispersed or global operations, giving them the flexibility to easily and cost-effectively implement IT service support through a Web-based product.
"The fact that one of the largest software companies in the US has selected infraActive demonstrates Infra`s ability to provide a quality global solution," says De Jong. "Adobe designs its software products to be accessible by anyone, anywhere, on any device. Now it can make the same claim for its internal IT infrastructure support."
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Established in 1991, Infra Corporation (www.infraActive.com.au) develops the infraActive 100% Web-based service management automation software. InfraActive has been installed internationally across all major business sectors, including the government, finance, travel, pharmaceutical, mining and manufacturing sectors.
A Microsoft Gold Partner, Infra Corporation has developed infraActive for the new generation of distributed computing, as defined under the Microsoft .NET platform.
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