Saratoga Software has launched an innovative model to allow start-up call centres to establish themselves, while providing them with access to world-class software at an affordable rate.
This model allows new start-ups to scale rapidly while keeping their operational infrastructure constant but flexible. Starting a new call centre is usually an extremely capital-intensive process - now they can get what they want without having to pay large sums of money upfront. The infrastructure and software costs are usually the biggest challenge in this growing sector.
Saratoga's innovative new pricing policy allows call centres to choose only the functionality they require to set up their call centre from the Fuzion call centre software suite.
The Fuzion software package is radical innovation and was recently one of three finalists in the solution provider of the year award category at the 2005 Calling the Cape Awards.
"This new flexible pricing policy should make us the first port of call for all new call centres," says Masekwe Gozo Saratoga's marketing manager.
Fuzion's unique features allow you to manage your agents, customer interactions, products and sales in a flexible, complete solution that can easily and quickly be customised to meet your specific organisational needs. It enables the call centre to add functionality as and when they need it as the call centre expands.
This new pricing model is aligned with Saratoga's innovative partnership model. Saratoga has developed a unique risk-sharing model which allows it to develop highly flexible software tailored to clients' business needs that quickly and efficiently adapt to the client's changing business processes. Our unique insight and knowledge of the call centre industry, together with the fact the software was developed in partnership with a leading local call centre, make Fuzion the complete solution for any start-up call centre.
This new pricing model will greatly enhance the ability of entrepreneurs to set up call centres in the Western Cape and thus create employment in a sector that has been identified as one of the biggest potential employment creators in the country. It illustrates Saratoga's commitment to this industry as Saratoga is also a professional affiliate of the Calling the Cape organisation, which aims to increase call centre investment in the Western Cape.
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