National network integration, infrastructure management and managed services specialist Integr8 IT has completed the two-year roll-out of its multimillion-rand, world-class global management hub in South Africa. The `nerve centre` is a first for the company and, says Lance Fanaroff, joint-MD of Integr8 IT, the first of its kind in the country.
The nerve centre is described by the company as the largest and, in terms of skills, resources and architecture, the most comprehensive of its kind available on the continent. It has been established as the central mechanism through which Integr8 IT offers its range of customised value-added managed outsource services and is able to scale from the SME to the corporate space, both local and international.
Clients have experienced substantial cost savings through the various components from the nerve centre and managed services portfolio. All clients are connected to the Integr8 IT nerve centre for full network infrastructure monitoring on a 24/7/365 basis, where a knowledge base on all client activity is maintained allowing for instant proactive support and deployment activity.
All nerve centre components offer benefits that include access to the company`s national knowledge base, access to the national 24/7 help-desk (www.helpdesk.co.za), direct integration into partners Premier Support eg, Microsoft, a dedicated account manager, technical account manager as well as project coordination.
"Remote, on- and off-site management of networking infrastructure and related support has been part of our offering for some time. The nerve centre is the culmination of efforts to pool our resources, hone in on skills sets and streamline services and enable clients to immediately `plug in` to the system," explains Fanaroff.
The control centre establishes a full time connection with clients. It means that Integr8 IT, as a client`s IT partner, takes on the full responsibility of managing a client`s infrastructure environment.
"The outcome-based service level agreement means we constantly monitor a client`s infrastructure. We are alerted to any issues that crop up and have the expertise and capability to assist with these at any time. From a cost saving point of view, this set up is a valuable investment that we make for clients. We are in a position to assist with any aspect of network infrastructure management, maintenance and support," adds Fanaroff.
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Integr8 IT (Pty) Ltd is a network technology services and solutions company. A recognised leader in the field of system integration, infrastructure management and support services, the company employs a wealth of highly skilled, best of breed, certified system engineers who are directly involved in high level consulting, support and integration.
The company`s core focus is on network infrastructures specialising in design, planning, deployment, management and maintenance. Offices are located in Johannesburg, Cape Town, Durban and representation in Port Elizabeth, East London, and nationally across the southern Africa region.
Integr8 IT is a Microsoft Certified Gold Partner for Enterprise Systems and Advanced Infrastructure Solutions. It has been accredited as the Mid-Market Infrastructure Integrator of the Year for the last two consecutive years. Named as one of the country`s top ICTe companies and honoured with a position among South Africa`s Technology Top 100 Companies, Integr8 IT has established itself as a strategic partner with several internationally-recognised technology vendors and industry leaders, including: 3Com, CA, Citrix, Intel, Microsoft, MTN Network Solutions and Attix 5.
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