A near-decade long relationship between the Integr8 Group, the largest privately owned ICT managed services company in South Africa, and its client Ideal Fastener Corporation (Ideal Fastener) (www.idealfastener.co.za), a global trimmings manufacturer and supplier, reflects the level to which technology integration and strategic application can make a difference in business.
The Integr8 Group has an established, proven track record of effective service delivery as Ideal Fastener's official managed ICT services partner.
Aside from years of effective infrastructure management and reliable, proactive support, Integr8 provides a range of managed ICT services, including fully integrated LAN and WAN management and support, both locally and globally, covering Ideal Fastener's global presence.
This extends throughout southern Africa, in Mauritius and Hong Kong.
Site and server management service is imperative to Ideal Fastener's operation. It involves the provision of onsite resources and 24/7/365 Nerve Centre and remote support for all sites nationwide.
“This service ensures all onsite support calls are logged, managed and tracked, and that at any given time a skilled network resource is available. As a result we are in a position to guarantee expediency on resolution of issues,” says Lance Fanaroff, joint CEO, Integr8.
According to Fanaroff, current market conditions dictate that decision-makers use all available resources strategically and that having access to onsite resources makes a major difference to operational efficiency.
“Onsite teams ensure all internal and external information technology-related tasks and issues are managed, addressed and resolved by a single party. This encourages a thorough understanding of the business itself, as well as related process and overall vision. As a result, general operations are tightened up and streamlined, which adds value to service delivery and ensures client satisfaction,” Fanaroff continues.
Management at Integr8 believes in order to truly compete, service providers must offer quick turnaround time on response to the challenges that clients may encounter in leveraging off infrastructure.
“This separates the experienced from the inexperienced,” adds Fanaroff. “We have a long-standing and prosperous relationship with Ideal Fasteners, one that has resulted in innovative onsite and back- office resources. Our role is to continue to prove the value of both solutions and guidance related to the IT infrastructure and management of these implementations by a skilled project team. This unit is equipped with the expertise, resource and level of experience utilising ITIL best practices.”
Mark Isserow, MD at Ideal Fastener Corporation, says the company's relationship with Integr8 has been beneficial to both parties and reflects the essence of its 'lifetime customer' philosophy.
“ICT infrastructure and managed services, as well as Nerve Centre access, is at the heart of our operation. Integr8 has been our services partner for some years and continue to ensure that we have the very best level of support for our infrastructure. Their skills and experience is extremely important and our partnership continues to add value to our growing customer base,” says Isserow.
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The Integr8 Group
The Integr8 Group is an established and dynamic provider of Managed Information, Communication and Telecommunication services.
Founded in 2001, Integr8 (www.integr8group.com) has organically grown into the largest privately owned BEE ICT company on the African continent.
The company employs in excess of 550 full time ICT professionals across its multiple offices. With 100% of the company being management owned and operated, Integr8's customers benefit from a healthy balance of entrepreneurial innovation and a well corporatised culture.
Integr8 own and operate the only South African based Nerve Centre (www.nervecentre.co.za). This hub of customised technology, skilled personnel and ITIL processes, manage the complete ICT environment of many of the country's leading organisations.
Integr8 is vendor agnostic, choosing the very best solution for each client and can deliver managed ICT services through the cloud to customers of any size and in any location.
The company supports multiple charitable organisations. In fact, the Integr8 Group found itself sponsoring so many initiatives it has created the Integr8 Foundation, which will act as a central facilitator for all CSI in future. It is supported both by the company and by the directors in their personal capacity.
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