Integrear Systemflo announces its Solidus Credit Management suite

The Solidus product suite provides a complete solution for the management of credit-related processes including new business take-on, client maintenance and debt collection.

Solidus helps credit granting institutions to solve very specific process related limitations. By overcoming these drawbacks, organisations experience higher productivity, lower costs and greater effectiveness in managing debt.

More about the product:

Solidus, developed by Integrear Systemflo, consists of three modules:

* New business take-on

* Client maintenance

* Debt management

According to Thomas Hill, MD of Integrear Systemflo, Solidus is a product that "has been developed from experience accumulated in the banking, retail and mobile telecommunication markets. Solidus covers processes that span from the initial credit application to the collection of defaulting debtors. Our clients benefit from using Solidus as less staff is needed to provide a quick, high quality service to their customers."

Each module has unique features

* New business take-on: Solidus New Business Take-on is an end-to-end process driven solution that enables organisations to receive and process new applications from any source, including the internet. It automates and streamlines the approval process while ensuring that credit-vetting rules are adhered to. A large percentage of tasks are automated, with users accessing all documents electronically, while a complete audit trail of all actions is kept. Turnaround times are greatly improved, as is customer interaction. Solidus extends across the Internet to clients and intermediaries.

* Client maintenance: All client queries and requests are managed as part of a closed loop workflow process, ensuring that no information is lost or duplicated and that all client issues are managed within strict service levels. Solidus client maintenance provides a holistic view of a client with a single source for client information and ensures that organisational information and business processes are aligned with clients` needs. Solidus integrates with all aspects of the contact centre, including call centre agents, fax gateways and e-mail. The Internet component of Solidus allows clients to activate queries and requests via the web.

* Debt management: Solidus Debt Management provides organisations involved in the increasingly difficult task of managing and collecting debt, with a complete solution that spans from the identification of defaulting debtors, their profiling and case prioritisation through to the final resolution. It manages the prioritisation of collections, automatically identifying those with the highest realisable value, so that they can be worked on first. This value is based on, among other things, the probability of collecting the outstanding debt. Cases are further matched and assigned to a specific collection strategy best suited to the debtor`s profile. Solidus Debt Management guides and monitors the progress of each case through a specific strategy, prompting users to take action when required, until the debt is settled or legal action taken.