Intelleca, a division of Bytes Technology Group and South Africa's fastest growing call centre specialist, has partnered with Nasdaq-listed AudioCodes, a leading provider of voice over IP (VOIP) technologies and voice network products, to deploy AudioCodes' Mediant 8000 Media Gateway in conjunction with Genesys's VoiceGenie system for contact centres into a tier one South African network operator.
The Mediant 8000 Media Gateway bridges the gap between the IP and TDM networks, allowing centralised SIP-based IVR to service all calls initiated in the operator's nationwide switching centres.
The combination of VOIP media gateways and the VoiceGenie call centre solution gives the operator the ability to introduce a cost-effective SIP-based IVR service for its broad spectrum of contact centres. This deployment is a step forward in the transition from a legacy network to VOIP.
"We are proud to partner with AudioCodes and facilitate the deployment of their Mediant Media Gateways into a tier one operator," says Shaun Cochrane, director at Intelleca. "AudioCodes' unique product quality and reliability coupled with a quick and easy integration process, has confirmed our choice of partner."
"We are pleased that together with Intelleca we were able to begin the process of providing a fully integrated call centre solution for a tier one operator," says Yehuda Herscovici, Vice-President of Systems at AudioCodes. "We were impressed with Intelleca's expertise during the integration process and look forward to further alliances with them in the future."
AudioCodes featured product:
The Mediant 8000 VOIP Gateway is the large-scale member of the AudioCodes family of market-ready, scalable, standards-compliant media gateway systems for wireline, wireless, cable, broadband access, and fixed-mobile-convergence networks. Designed for the carrier environment, the Mediant 8000 is a robust system solution which incorporates AudioCodes' leading voice over packet technology.
The Mediant 8000 VOIP Gateway System enables network equipment providers (NEPs) and system integrators (SIs) rapid time-to-market and cost-effective deployment of next-generation networks. The Mediant 8000 is based on VoIPerfect architecture, AudioCodes' underlying, best-of-breed, core media gateway technology for all of its products.
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Intelleca, a division of the Bytes Technology Group, is South Africa's leading provider of innovative voice and contact centre solutions, including speech self-service automation, speaker verification (voice biometrics), contact centre on demand (ccod), workforce optimisation, multimedia customer interaction solutions, and voice over IP (VoIP) communication solutions. It represents global brands including Genesys, Nuance, VoiceGenie, Microsoft, AudioCodes and CosmoCom, and counts many of South Africa's telco network operators and blue-chip corporates among its clients. Intelleca provides its systems integration and professional services capability to Europe, the Middle East, Africa, and Asia, and has pioneered many local and international breakthroughs. www.intelleca.co.za
AudioCodes
AudioCodes Ltd (NasdaqGS: AUDC) provides innovative, reliable and cost-effective voice over IP (VOIP) technology, voice network products, and value-added applications to service providers, enterprises, OEMs, network equipment providers and system integrators worldwide. AudioCodes provides a diverse range of flexible, comprehensive media gateway, and media processing enabling technologies based on VoIPerfect - AudioCodes' underlying, best-of-breed, core media architecture. The company is a market leader in VOIP equipment, focused on VOIP media gateway, media server, session border controllers, security gateways and value-added application network products. AudioCodes has deployed tens of millions of media gateway and media server channels globally over the past 10 years and is a key player in the emerging best-of-breed, IMS-based, VOIP market. The company is a VOIP technology leader focused on quality and interoperability, with a proven track record in product and network interoperability with industry leaders in the service provider and enterprise space. AudioCodes' voice network products feature media gateway and media server platforms for packet-based applications in the converged, wireline, wireless, broadband access, cable, enhanced voice services, video, and enterprise IP telephony markets. AudioCodes' headquarters and R&D are located in Israel with an additional R&D facility in the US Other AudioCodes' offices are located in Europe, India, the Far East, and Latin America. For more information on AudioCodes, visit http://www.audiocodes.com/.
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